For me, it may be that the toilet paper roll needs to have the open end away from the wall. I don’t want to reach under the roll to take a piece! That’s ludicrous!
That or my recent addiction to correcting people when they use “less” when they should use “fewer”
OP asked for petty/pointless/pedantic hills. Did you miss that?
I’d argue that this is petty, because you’re still technically able to get support for your issue in the end. It just takes a lot more effort in everyone involved; More effort on your end to actually get support, and more effort on support staff because they have already answered your question a hundred times further up the thread.