In the past, laminated glass was usually installed in the windshield, with side and rear windows being tempered only.
The difference is that tempered glass is per-stressed so that when it cracks, it shatters into many tiny and dull pieces. Laminated is the same thing, but with layers of plastic sandwiched with layers of tempered glass. Laminated glass will still shatter, but will be held together by the plastic layers.
In an emergency, small improvised, or purpose built tools meant to shatter tempered glass will be useless if the glass is laminated.
Because they have changed the car controls radically. It’s not intuitive for many people.
The car relies on systems which add undue complexity and area for failure in unforeseen circumstances. Solenoid doors have been around since the 50s, but there are reasons they were never common until Tesla decided to use them.
I’m not saying the lady is blameless and it’s all the cars fault. But design decisions on the Tesla do makes them more difficult to use/escape from in an emergency situation.