Steam has to be one of the most profitable companies on a per-head count basis of all time.
Steam is a product, Valve is a company.
I’m not surprised they have a lot of people in game dev roles. They are making games and an entire engine.
they are making games
Are they?
I’m just going to copy my reply to someone.
They still make Dota. They released a new Counter Strike. Not that long ago they did Underlords and Artifact. And not all that long ago there was The Lab and Half-Life Alyx
HL3 is on the way bro, trust me!
Sure would be nice to see a game from them. I don’t even care about any of the third sequels we all want. I just want to see something.
They still make Dota. They released a new Counter Strike. Not that long ago they did Underlords and Artifact. And not all that long ago there was The Lab and Half-Life Alyx. So what exactly are you looking for?
Something more substantial than isn’t just some endless live service game or limited to VR only. I think people wouldn’t keep saying this about valve if alyx wasn’t just for vr.
I don’t think Alyx would work very well if it weren’t in VR, not in it’s current form at least
Yeah I’m not saying they should try and force it for non vr I’m just saying if valve had made a game like that that people could play without having to own an expensive vr headset people wouldn’t complain as much about valve not making games.
Then your initial statement is factually an accurate. They do make games just not ones that fall within your criteria.
Yes technically they are making games but if a large part of your core audience doesn’t want to or can’t play the games you’re making then to them you aren’t really making games. Cause from my perspective I hadn’t even heard about a bunch of these games that valve is making cause they weren’t interesting to me so the marketing for them never reached me. Like the only new things I had heard about valve doing was the new cs go which was less a new game and more just a big update for an existing game and half life alyx which I can’t play without vr. So sure you could say technically valve is making new games but from my perspective they aren’t cause they are all either games I’ve never heard of and after looking into them I’m not interested in them as they’re just more live service micro transaction machines, games I can’t play, or updates/rereleases of existing games.
Yes technically they are making games but if a large part of your core audience doesn’t want to or can’t play the games you’re making then to them you aren’t really making games. Cause from my perspective
Just because they don’t cater to you, don’t mean they aren’t making games. I need to you follow this, they are, in fact, making games. Your opinion of reality does not change that. It’s not a matter of perspective. It’s a quantifiable fact, they are making games. We can measure it, we can observe it. A game does not exist simply because we’re not interested in it. Fifa and NFL games exist, despite my lack of interest in playing them. But they exist regardless. If I apply your thinking to myself, I could say Bethesda doesn’t make games… which would be an incorrect statement.
And finally, Counter Strike and Dota… pretty much any given day, are among the top 5 games actively being played on Steam. At this exact moment on Steam, there’s 7,024,911 In-Game, 725,884 are in Counter-Strike, and 387,447 in Dota. That’s 15.8% of all active players at this exact second are playing a Valve game. That’s almost 1 in 6 people actively playing something in Steam right now. And I’m not even adding the number of people right this moment that are also playing some of their older titles, as thousands right now are still playing older version of Counter-Strike and Team Fortress 2. I bring this up, to your incorrect statement “large part of your core audience doesn’t want to or can’t play the games you’re making”. https://steamdb.info/charts/
I think at this point it’s just an argument of semantics. Yes it’s hyperbole to say they dont make games because they have technically released games. But there is still very much a problem there when the last majorly successful games you released are over 10 years old (I don’t count CS GO 2 as a separate game, it was just an update to an already existing game). Since then all they’ve done is make smaller games like Artifact and Underlords which were just their attempts to cash in on more live service genres and one large project that was VR only. So of course it makes sense why people are gonna say they make no games anymore even if it’s hyperbole. You can try to um actually it and say they have technically released games but that doesn’t mean the problem people are complaining about isn’t there.
I’m play testing a new game for them right now lol, it’s good. There’s leaks if you are curious, but we aren’t supposed to talk about it if you Google it there’s tons of stuff
I mean they just came out with CS:2
One word: Contractors
Translation: They outsource a lot.
Translation: When not accountable to greedy-ass shareholders, they don’t have to do the whole “If you’re not growing you’re dying!” bullshit; and can just keep the employees they need without constantly expanding and enshittifying their services.
Steam is available in over two hundred countries and you think 100 employees is enough to manage that? To do the account support, billing support, vendor support, user content moderation, technical support, hardware partnerships, server management, platform development, legal compliance, business development, web development, database management, HR, accounting…etc in multiple regions and in every respective language? One employee per every two countries?! Figure it out.
Yes? Or at least ish. I mean, I agree they probably do some outsourcing, but I don’t think they’d need to do much
They probably don’t need much of a sales or marketing team, so that cuts down on people a lot. They have a flat hierarchy, so that means no middle management. They don’t really have large customers, just a bunch of individuals, so they don’t need customer success managers to manage relationships. HR would probably be run for all Valve employees, so it’s not like they have HR employees JUST for the Steam team. Same goes for internal IT and infrastructure, so they probably aren’t part of the 100. Probably same with legal. On top of that, IT, infra, and legal teams aren’t usually all that big anyway. Like, decent chance that’s ~10 people. Not saying it’s a direct comparison, but I work at a company of ~200. We’ve got like, 2 legal people, 3 IT people, and 5 infra people. So yeah, ~10 seems reasonable given their size. That means the 100 can be focused almost entirely on development and support.
On top of that, there’s a good chance they don’t actually host a lot of their servers and DBs themselves, so they pay external vendors. I wouldn’t really count paying external vendors “outsourcing”, but I guess you could kinda make that argument. Same goes for translation/i18n - they’re probably external vendors, but I wouldn’t call that outsourcing. Same with a number of other services like that.
While there are plenty of things that change over time with Steam, the core platform is pretty stable and unchanging. So they probably have a core group of developers working on new features, and a decent chunk of people on things like vendor and hardware partnerships and support. Beyond that, they probably don’t need a whole ton else.
And then yeah, there’s probably some outsourcing - I’d imagine that’s the case for customer support, maybe one or two other things. I agree they probably have some, but it’s not like they’d have hundreds of outsourced jobs. Probably a few dozen.
One employee per every two countries?! Figure it out.
This is a terrible way of thinking about it. Again, I work at a company of ~200. Not saying it’s a direct comparison, but it’s close enough. You know what we do when we need to support some additional languages/regions? Maybe update some code if there’s something unique about the language or region, and then we… Pay our translation service some extra. That’s about it. We don’t need to hire more employees for every single country we support, just pay a vendor some more money. And yeah, if it becomes a popular region, there’s some more things you have to do. You probably hire a small team to handle management/business/partnerships in that region, but as I mentioned about, Valve probably doesn’t have a ton of need for middle management and business people. So they can get by with even less. Then there’s support and IT, so yeah, probably need a few people there and outsourcing for support. But like, that’s a few people for a whole region, like the entire EU. You don’t need to hire more people for every single country in the EU.
Not trying to say you’re entirely off the mark, but you don’t scale linearly as you grow. If you are a small startup of 50 people, maybe you have one or two HR people. That doesn’t mean you hire one or two more for every 50 employees. You wait until you have 200, then hire one or two more. Then at 500 you hire one or two more, etc etc. Between that, Valve’s unique internal structure, the fact that the Steam team is probably supported by Valve’s employees, paying vendors for services you don’t want to run internally, then yeah, they probably don’t need to outsource too much.
Hey, you make a lot of great points and thanks for the perspective and depth of engagement. I think “paying vendors for services you don’t want to run internally” is exactly outsourcing. With the ubiquity of big cloud services though, I hesitate to call that outsourcing even though it fits that definition. Maybe cause that’s more about the hardware than the people, I dunno. I checked real quick and seems like they do have their own data centers but use AWS and others as well around the world.
I think I may have a different default definition of outsourcing than others though after working tech support in the US for bigger companies through other smaller outsourced companies in the US. A lot of people probably assumed I meant overseas as in outsourced tech support to India. I agree with your scaling estimates and most everything else you said. Someone’s gotta design dem summer sale logos too though lol. Cheers.
Haha, thanks for the civil discussion too. Fair enough about the outsourcing. Have a great one
Steam has certainly degraded over the past 15 years, it just gets a pass because the pointless economies it created to capitalise on are player-driven: steam workshop & steam community market.
Neither offer something which didn’t already exist, they just do so in a way which generates income for Valve. Including in ways that are predatory toward people predisposed to gambling etc behaviours, and enable exploitation by 3rd parties (which Valve also profits from)
What steam brought to the table was the first content delivery network for games. Digital Marketplaces were not a thing when Steam launched, and most software was still sold on store shelves. They are reliable, and customer friendly - that’s why no other content delivery network has gotten any kind of foothold, because competitors consistently create platforms that are more difficult to navigate and screw customers over shortly after their launch by removing content or having some sort of major rights-issue.
Steam Workshop and Steam Community market account for almost nothing in the grand scheme of what makes Valve its money.
They have spent tons on developing the tools to play games on Linux through Proton, and have shown themselves to be enthusiasts themselves when it comes to supporting gamers with some of the more robust VR systems as well.
Its content delivery network for games existed without those things 15 years ago is my point. If the argument is that being privately run exempts them from the need for constant pointless expansion, there is no greater contradiction of that than examples where it expanded pointlessly. Systems which they hired an in-house economist to develop; whom rejects their modern implementations on the principles I described.
Also, GOG exists.
It dominates the market without whatsoever to force companies to distribute exclusively through them or otherwise weaken competition because it’s far and away the best out there.
And EGS (and EA Play, and Ubisoft, and GOG, and…) show that just making a functional launcher is far from trivial.
A launcher is an unnecessary contrivance of anti consumerism (DRM). GOG Galaxy is entirely optional.
That and the other launchers are a product of Steam’s dominance, not a cause of it.
Steam only historically dominated GOG, snowballing off the success of their first-party titles & providing a platform for DRM where GOG chose not to.
Valve has done a lot of great things, I’m not seeking to argue against that. To argue it hasn’t become artificially bloated for purposes of maximising profit over the years seems silly, though.
Steam doesn’t require DRM.
The launcher is a massive value add, pretty much singlehandedly responsible for PC being a relevant gaming platform at all, and the features (that you can easily ignore) are also huge value adds to a significant number of people. There are no features that are “bloat”. There are things I don’t personally care about, but all of them are the single reason some measurable chunk of users prefers steam over anything else.
Steam/Steamworks is DRM. You can’t purchase games on Steam and play them independently of Steam.
The overlay, the community pages, reviews, friends chat etc were all there circa 2010 and function identically to how they do today. Regional pricing was there too, today it’s been reneged in many countries to protect against region-spoofing.
The primary group of people who prefer Steam only for Steam Workshop and/or Community Market are those who seek to extract profit from them. There were paid mods before Steam Workshop and it was fine. There were digital collectibles inside games before Steam Community Market and it was fine. There wasn’t any skin gambling, though.
These systems are designed to provide functions which already existed, but with Valve taking a cut of the sales. That is a profit-adding for Valve, and literally value-reducing for consumers. They are popular because they are bundled with a popular pre-existing service, that’s it.
The game studios have an option when publishing the game through them to use their DRM, there are a ton of games that allow you to run it with steam off or even uninstalled from the PC, it’s just a lot of games choose to include the steam drm on it (usually to allow for steam achievements as that is not possible without it to my knowledge), sadly steam does not provide a good way of identifying what games do this and what games don’t. I believe you may be able to check this by checking the games executable in the install location to see if it uses the steam schema
There are plenty of games that are entirely DRM free and can be played straight from the EXE.
Steam Workshop is a massive value add. The premise that it’s not is a joke. Not every game has a community that distributes mods that way, but it’s by far the easiest way to add mods, and the people who value steam for Workshop absolutely have nothing at all to do with extracting profit.
Why do you think they need outsourcing? Do you really think that 100 people is not enough?
They do outsource. There are contractors checking to make sure that, when you submit a game to Steam, it isn’t malware and has all of the features that you say it has. And those are just the ones I know about.
They absolutely outsource janitorial. I’ve never been at a company that didn’t.
You don’t usually have your senior devs vacuuming the carpet and emptying bins at the end of the day.
Steam claims they’re available in over two hundred countries. Do you really think that one employee for every two countries is enough?
